Frequently Asked Questions
Everything you need to know about shopping at Ruby Yacht Outlet Mall
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. International shipping times vary by location but generally average 10-15 business days.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please note that outlet clearance items are final sale and cannot be returned.
Are the products at Ruby Yacht Outlet Mall authentic?
Yes, we guarantee that all products sold through our outlet are 100% authentic and sourced directly from official brand distributors.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order after it has been placed?
Once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
Do you offer price matching?
As an outlet mall, we already provide the lowest possible prices on our inventory. Therefore, we do not offer price matching against other retailers at this time.